Legal and Regulatory
Regulatory Filings, Tariffs & Documents
In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC & 512 (3), MTC Communications, Inc. has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to MTC Communications of alleged online copyright infringement on MTC’s network. MTC’s designated agent for notification of alleged copyright infringement and counter notification is as follows:
Name: Holly Fecht
Company: MTC Communications, Inc.
Address: 210 N Coal St., PO Box 359, Colchester IL 62326
Phone: 309.575.3211
Fax: 309.776.3299
Email: hfecht@mdtc.net
MDTC Uses Customer Proprietary Network Information (CPNI) In Accordance with the Law
Customers count on MDTC to respect and protect the privacy of information we obtain in the normal course of providing telecommunication services to our customers. MDTC is committed to protecting the privacy of all customer information, and in particular the privacy of Customer Proprietary Network Information (or CPNI).
Definition of “Customer Proprietary Network Information”
The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.
Use of Customer Proprietary Network Information
Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. However, MDTC may use CPNI without your consent, in a manner consistent with applicable law, to: (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide maintenance and technical support for our services; (iv) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (v) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call.
Further, we may use your CPNI, in a manner consistent with applicable law, to market additional communications-related services to you and conduct surveys in order to improve our service offerings. To “opt out” of MDTC marketing additional communication related services to you, you must call customer service at 309.776.3211 during regular business hours or e-mail us at info@mdtc.net. Your approval or denial of approval of the use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial.
Limits on the disclosure of CPNI outside MDTC
As a general rule, MDTC does not use third-party marketers and will not disclose your CPNI to third party contractors. However, we will release customer information without involving you if disclosure is required by law, or necessary to protect the safety of customers, employees or property. For example: When you dial 911, information about your location may be transmitted automatically to a public safety agency.
If you have any further questions about CPNI, please call our office during business hours at 309-776-3211.
At McDonough Telephone and MTC Communications, we strive to provide all of our customers with the best possible services. For our Residential customers who are hearing, vision or speech impaired, have mobility or cognitive impairments or other disabilities, we work to ensure that their individual telecommunications needs are met. By identifying what special needs an individual customer has, we can help design a telecommunications solution for that person. At the bottom of this page is a form in which you may fill out and return to us so that we can be aware of any such disabilities and needs you or someone in your household may have. All information included on the form will be kept confidential and is only for the use of MTC Communications.
Click Here for Customers with Disabilities – New Customer Welcome Packet Pages
Illinois Telecommunications Access Corp (ITAC)
ITAC is a not-for-profit corporation established by the Illinois Commerce Commission to provide telecommunications access to people who are Deaf, Deaf-Blind, Hard of Hearing, or Speech Disabled. ITAC accomplishes this by providing the Illinois Relay Service and issuing equipment that ranges from amplified telephones to Braille phones. Approved applicants may obtain one piece of equipment at no charge. To learn more about the ITAC programs contact ITAC at 800/841-6167.
CLOSED CAPTIONING:
For immediate closed captioning concerns:
309-776-3211
309.776.3299 (Fax)
info@mdtc.net
For written closed captioning concerns:
VP of Business Operations
309.776.3211
309.776.3299 (Fax)
PO Box 359
Colchester, IL 62326
Lifeline Assistance
Lifeline Assistance is available to all residential customers who meet the following requirements set by Lifeline. Only one service discount per household. Discount applies to service tier only, taxes, fees and equipment are not discounted. All terms, conditions, products, services, and offerings apply to all customers, regardless of their Lifeline qualification status. MTC’s terms and conditions can be found here.
How can I qualify?
- Based on your household income
- Based on if you use SNAP, Medicaid or other programs
- You must recertify every year to continue your discount
Visit Lifeline’s page for eligibility requirement information, here.
Telecommunications Assistance Programs for Needy Families
In order to achieve the goal of universal telecommunications service, Illinois telecommunications providers offer assistance to eligible persons to help them install telephone and Broadband service and to maintain it on a monthly basis. Two different programs have been established to carry out these objectives.
LINK UP ASSISTANCE – The state funded Link Up Program provides the lesser of $35 or 50% of the total connection charge.
LIFELINE ASSISTANCE – The federal funded Lifeline Program provides a total monthly credit of $9.25 for broadband service and $5.25 for voice only service.
ELIGIBILITY REQUIREMENTS – To be eligible for either program individuals must participate in one of the following government programs: Medicaid; Supplemental Nutrition Assistance Program (SNAP); Supplemental Security Income (SSI): Federal Public Housing Assistance (FPHA); Federal Veterans Pension or Survivors Pension OR household annual income is at or below 135% of the Federal Poverty Guidelines.
For more information, contact us at:
776-3211 or (888) 640-4334
McDonough Telephone Cooperative
PO Box 359 | 210 N Coal St., Colchester, IL 62326
For more information from Illinois: Lifeline Link-up
For more information from USAC: USAC Lifeline Link-up
Apply for Lifeline Online: https://www.lifelinesupport.org/get-starte
Visit our online phone book – https://mdtc.smarthub.coop/DirectoryListing.html
McDonough Telephone Intrastate Access Tariff-ICC Tariff No. 1 MDTC Access Tariff – 07/02/2024
McDonough Telephone Local Exchange Tariff
MTC Competitive Telecommunications Services Rates Terms and Conditions
MTC Interstate Access & Tariff
MTC Intrastate Access & Tariff-ICC Tariff No. 2 – MTC Access -07/02/2024
McDonough Telephone Wireline Broadband Access Terms & Conditions
A new initiative to help connect students to broadband for remote learning. We’re proud to participate in this program to help our community.
Visit our MTC K-12 Bridge to Broadband Initiative to learn more.
McDonough Telephone Coop and MTC Communications are very concerned about the number of suspected illegal and unwanted robocall calls our customers receive and the potential harmful impact they can cause. Everyday, scammers use the telephone to try to trick people out of money or obtain access to personal information.
To help you and your family avoid becoming a victim of unwanted and potentially unlawful robocalls, we encourage all customers to read the FCC’s tips and tools to combat robocalls.
The website is: https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
We also encourage our customers to register their phone numbers every year with the DO NOT CALL registry. You can do so here: https://www.donotcall.gov
We also offer telemarketer call screening as a calling feature. Customers can sign up for call-screening for free when they sign up for phone service.
The Federal Communications Commission (FCC) would like to inform you that the Affordable Connectivity Program (ACP) is expected to end this spring unless Congress appropriates additional funding. As a result, the FCC has begun taking steps to wind down the ACP. The FCC projects that households enrolled in the ACP will continue to receive the benefit on their internet service through April 2024. This date is an estimate and may change.
- No new ACP enrollments will be accepted after February 7, 2024 at 11:59 PM ET.
- Households that enrolled with an ACP internet company before February 7, 2024 at 11:59 PM ET will continue to receive their ACP benefit until ACP funds run out as long as the household remains enrolled and eligible for the benefit.
- When ACP funds run out, households participating in the ACP will no longer receive the ACP discounts.
For more information, visit the FCC’s website here: https://www.fcc.gov/fcc-taking-steps-wind-down-affordable-connectivity-program
The Affordable Connectivity Program is administered by USAC with oversight from the Federal Communications Commission (FCC). What is the Affordable Connectivity Program? The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices. If the ACP ends (or the household is no longer eligible), the household will go back to the provider’s regular rates, terms, and conditions. If your household is eligible, you can receive:
- Up to a $30/month discount on your internet service
- Up to a $75/month discount if your household is on qualifying Tribal lands (Which does not apply to MTC service areas)
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
ACP PROGRAM ENROLLMENT IS FROZEN - 2/8/24
The Federal Communications Commission (FCC) would like to inform you that the Affordable Connectivity Program (ACP) is expected to end this spring unless Congress appropriates additional funding. As a result, the FCC has begun taking steps to wind down the ACP. The FCC projects that households enrolled in the ACP will continue to receive the benefit on their internet service through April 2024. This date is an estimate and may change.
- No new ACP enrollments will be accepted after February 7, 2024 at 11:59 PM ET.
- Households that enrolled with an ACP internet company before February 7, 2024 at 11:59 PM ET will continue to receive their ACP benefit until ACP funds run out as long as the household remains enrolled and eligible for the benefit.
- When ACP funds run out, households participating in the ACP will no longer receive the ACP discounts.
For more information, visit the FCC’s website here: https://www.fcc.gov/fcc-taking-steps-wind-down-affordable-connectivity-program
McDonough Telephone and MTC Communications Inc. believe this to be an accurate electronic representation of its tariffs, which are officially filed with the Federal Communications Commission. However, users of this electronic tariff library should note that the documents herein are not the official documents; users assume sole responsibility for any reliance on the tariffs in this library. McDonough Telephone Cooperative and MTC Communications Inc. bear no responsibility or liability for the accuracy of documents in its electronic library.