Billing

It’s easier than ever before to manage your monthly bill!

Learn more about MTC’s monthly billing below.

Pay your Bill
SmartHub Help

About your Bill

MTC bills customers for the month of service in advance of that month. That means that our customers receive their bills on or by the first of the month for the upcoming month’s service charges.

All bills are due on the 15th of the month. If the 15th falls on a weekend or one of MTC’s holidays, the bill payment is due on the next business day. A 5% late fee charge is applied to the bill total either on the 16th of the month or after the bill due date, and that late fee charge will show up on the next month’s billing.

We shut down for billing on the 23rd of the month. This means that if you haven’t made a payment by the 23rd, your balance from that month will show up on your next month’s bill.

Here’s a breakdown of your bill:

This is where you will find your account number.

This is where you will see announcements, special offers, and company updates. 

This provides a review of previous payments and current charges.

This is the amount due on last month’s bill and reflects any payments or adjustments made before the 21st of the month.

Federal, state, and local governments mandate collection of a variety of taxes and surcharges. Some of the most common charges include those explained on page 3 of your bill.

Your new charges for the current month. You may see subtotals that include sale items and charge details that will add up to this amount. For a full bill charge breakdown, look at page 3 of your bill.

The total due amount includes the previous balance and current charges.

Get a Bill Breakdown Overview

Explain My MTC Bill

Understanding your first bill

Your first MTC bill will more than likely be higher than your following monthly bills. If your installation date does not take place on the 23rd of the month, your first bill will include a prorated charge for the current month, as well as the regular charges for the upcoming month and our one-time $50 installation fee.

MTC Billing explanation
Additional charges: Your bill will also include the cost of any add-on services, such as Security or home phones, if requested.
How does the prorated charge work for the first month?
The prorated charge is a one-time charge for the period you’ve used your MTC services in the first month. The prorated period begins the day your service started and ends on the 23rd of that month. The prorated charge is included in your first bill along with the charge for the next month’s service. We process and mail your next bill around the 23rd of the month. If you’re enrolled in electronic billing, you’ll receive your emailed bill around the 26th-28th of the month.
I have a credit on my account. How will it look on my monthly bill?

If you have a credit on your account, it will show up on your monthly bill with the letters “CR” next the amount due. On MTC’s online SmartHub portal or on your paper statement, you will see the “CR” after each line item that is a credit. This is not an amount that you owe, instead it’s a record of your account history.

How do I sign up for Auto Pay?

Signing up for autopay is easy! Once you set up your recurring payment info, we’ll make sure your bill is paid on time, every time.

Simply:

  1. Log in to your SmartHub account: https://mdtc.smarthub.coop
  2. Select “BILLING & PAYMENTS” from the Menu tab, then select “AUTO PAY PROGRAM” from the drop down.
  3. Complete the registration.

Payment Options

Here are the ways that you can pay your MTC Bill:

  • Make it EASY with Auto-Pay

    Auto-Pay is the easiest, most worry-free way to pay your MTC bill.
    Have your billed amount automatically debited from your Checking account, Savings, account, or a credit/debit card each month!
    To enroll in Auto-Pay, sign up for our free account management tool SMARTHUB, and then select how you'd like to pay. Credit/Debit cards are processed on the 1st of every month, and ACH payments are processed on the 15th.

  • Schedule a Payment with SmartHub

    Easily schedule a payment on a specific date through our account management tool SmartHub. After logging into SmartHub, go to the "Billing & Payments" tab in the top blue bar, enter your payment amount into the box, and click "Pay Now." then set up the date that you'd like your payment to process on the following page.
    Please note, even if you schedule your payment before the 15th, but you set your payment to process after the 15th, you'll still incur a late fee.

  • Pay in Person

    Stop by our office to pay in person from 8 AM- 5 PM, Monday through Friday:
    210 N Coal St., Colchester, IL 62326

  • Night Deposit

    MTC has a night depository located at the front of the building right next to the front door at 210 N Coal St., Colchester, IL 62326. The Night Depository is opened and payments are processed each morning. Payments received prior to 8:00AM are credited to your account with the previous business day's date. Please include the stub of your bill with your check or money order so that we can give you proper credit for your payment.

  • 24/7 Pay By Phone

    Call our 24/7 Pay by Phone number: 833-699-1832

  • Snail Mail - U.S. Postal Service

    If you choose to pay your bill through the mail, your payment will be credited to your account as of the day we receive it from the post office. Mail payments are processed each business day.
    PLEASE NOTE: Payments sent through the mail are subject to mail delays, hold ups, and other U.S. Postal Service issues that could cause your payment to arrive PAST the due date. Use the mail at your own risk.

    Mail payments to:
    MTC
    PO Box 359
    Colchester, IL 62326

Learn More About SmartHub

What if I can't pay my bill?

Don’t wait until you’re behind on your bill and have received a delinquent notice before you contact us. Talk to us about payment options that are available to you before your service is shut off for non-pay.

Call Day

If you haven't paid your bill by the 15th of the month, we automatically send you a Delinquent notice on the 16th (or following business day from the 15th). We will then give you a follow up call if we still have not received payment.

Minimum Payment Required

If you can't pay your entire bill, we require that a minimum payment be made by the end of the month. Please call our office to make a payment arrangement before our disconnect day.

Service Disconnection

If you've made a payment arrangement with us, we require that the remainder of your payment be received by the 5th of the month following the bill's due date to avoid disconnection.

Have a seasonal business or going on vacation?

With the MTC’s Vacation Program, your  services can be ready and waiting for you when you return — and save you money while you’re away!

Our goal is to offer simple, convenient services for our members — to fit every lifestyle, especially yours.

Our Vacation program is a convenient option that allows you to put your services on hold and easily reactivate them when you return.

Learn about our Vacation Service

24/7 Pay By Phone: 1-833-699-1832

View & Pay your Bill

The Affordable Connectivity Program (ACP) helps low-income households pay for broadband service and internet connected devices. This Program is administered by USAC with oversight from the Federal Communications Commission (FCC). Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the ACP with a participating provider that offers connected devices (Note: not all internet companies offer device discounts.) The internet company will provide the discount to the consumer.

Please visit the FCC’s official Affordable Connectivity Program webpage for more the most accurate and up-to-date information: https://www.affordableconnectivity.gov

Contact Us

Have questions on your bill or want to speak to a customer service representative? Contact us! 309-776-3211 or 309-776-3214

SmartHub Page

Learn more about how to manage your account, set up autopay, and receive important account notifications with SmartHub