MTC Careers
A community focused cooperative where you’ll love to work. From IT service to construction to customer service, we have something for everyone.
Make your Career Here
At MTC, we build what matters—connected communities. Through unwavering dependability fueled by shared expectations, MTC’s goal is to form an enduring and trustworthy relationship between you and the technology that connects you to the rest of the world.
At McDonough Telephone and MTC Communications, we strive to provide our members and communities with state-of-the-art technologies coupled with exceptional customer service. Every single MTC employee moves our company forward. Together we create sustainable, world-changing solutions that impact lives. Join our team and help build a better world.
Make a real impact.
Being part of a cooperative means being part of your community. From our employees to our managers, our staff know and care about our community members, and it shows.
Join our team and help us continue to improve our community!
Apply Now
At MTC, you can learn on the job from other employees with years of experience and training to make your career. Email résumés to: humanresources@mdtc.net
About Us
Everyone has a story; we’d love to share ours. We’re proud of our history and where we’ve come from to get to where we are now.
We're Connecting our Communities
There’s more to working at MTC than just the work itself. We hire smart, friendly people and it shows in our culture. Our responsibility to our members goes beyond providing good services at good prices—we’re part of the community. From banding together to provide phone service to our surrounding towns to deploying Fiber To The Home services, we’ve always put our community first.
Now, our goal is to expand into our surrounding communities to meet the needs of our rural neighbors. Rural consumers depend on their broadband connection for online transactions, connectivity, e-services and more, which drive the U.S. economy.
We work hard to provide value-based telecommunications services that improve the quality of life for our members and keep them connected. Join our team to learn more about how we are changing our communities through reliable broadband.
Current MTC Openings
We don’t have any active openings right now, but we’re always willing to receive resumes.
We’re actively looking for a Customer Service Representative. Know of anyone who enjoys working with technology? We’d love to meet them!
Join Our Team as a Helpdesk Technician!
Are you someone who thrives on solving tech puzzles and loves helping people? Picture this: a workplace where your skills are celebrated, your ideas matter, each day brings a variety of new tasks and people, and each day offers a new challenge to conquer. That’s what we’re all about.
We’re on the lookout for someone who can bring a mix of technical know-how and a people-friendly attitude. You’ll can be the one who makes technology feel effortless for our team and our clients. Whether it’s troubleshooting, setting up devices, or giving IT advice, you’ll be the trusted go-to person who makes the impossible…possible.
Here’s what you’ll enjoy:
- A supportive, team-focused environment
- Opportunities to learn in the ever-evolving tech world
- Making a positive impact in a technology-based company
- The satisfaction of saving the day, one help-desk ticket at a time
Here is what you will need:
- An Associates degree would be great but don’t stress if you don’t have it as you may have other equivalent knowledge and skills
- One-year equivalent work experience would help you know what the job may entail and if you may like it
- A basic understanding of all IT things from operating systems to cybersecurity to networks to hardware to software
- And the finesse to communicate next steps to those users who don’t share the same IT capabilities as you do
Here is what we offer:
- Competitive pay starting at $26.75
- Strong work/life balance with majority of the hours 8a-5p, M-F and 21 PTO days and 8 holidays a year
- Fabulous benefits from reasonable, low-deductible health insurance to a 10% retirement match
- Free MTC Fiber service if you live in our service area
You would be responsible for providing technical support and assistance to our internal employees as well as external customers. Positive and productive interaction with customers by phone or in-person to resolve computer problems related to software, hardware, network and telephone related issues to help them get back up running smoothly again would be a key task. Excellent communication and interpersonal skills, along with patience, a customer-first approach, and the ability to work in a team environment will make you successful in the role. Your technical understanding of various hardware, software and networking systems being supported will be valued.
What do you think? Ready to dive in and make a difference with us? We’re excited to get to know you, so please send your resume to humanresources@mdtc.net
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Benefits: How We Care About Our People
MTC wants to help our employees enjoy financial success. At MTC, we prioritize the well-being and growth of our employees, offering a range of benefits and initiatives, including competitive pay and a comprehensive benefit package.
Some highlights include affordable health insurance premiums, retirement match of up to 10% with 100% vesting at hire, and 21 days of PTO accrual from the beginning:
Health Insurance
There are several plan options to meet your needs and budget:
- Low deductible medical insurance options
- Employee-paid monthly dental insurance
- Free vision coverage with medical insurance election
- Free life insurance valued at 2.5x employee salary
- Additional free life insurance for spouse and/or children when applicable
- Free paid 70% long-term disability insurance and company self-funded 50% short-term disability
- Employee-paid supplemental coverage for cancer and accident through AFLAC
- Flexible spending account availability for medical expenses and daycare expenses
(Most insurances effective 30 days after hire)
Work/Life Balance
Paid time off:
• 21 days/year for 1-4 years of service
• 24 days/year for 5-9 years of service
• 27 days/year for >9 years of service
• Bereavement leave benefits for immediate
family members
• 8 company paid holidays: New Year’s Day;
Good Friday; Memorial Day; July 4th; Labor
Day; Thanksgiving Day; Day after Thanksgiving
Day, and Christmas Day
• 16 Hours Volunteer Time Off
• Maternity Leave
Company Incentives
- Discounted company-logo apparel
- Company sponsored events for employees such as golf outings, picnics, and holiday parties
- Company-paid workshops and seminars as approved by supervisor
Retirement & 401K Plan
- Total benefit match contribution of 10%
- Automatic Employer 4% contribution to 401K
- Additional 6% 401K match to employee
contribution - 401K and 401K Roth accounts available
- 100% vesting at day 1
- Eligibility on the first quarterly entry date
following a 90-day waiting period
Extras
- Free 1 GIG symmetric internet if you live within our service territory
- Wellness program with annual benefits and activities
- Partial monthly cell phone reimbursement for eligible employees
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate
Guide to Careers in Rural Telecommunications
Access to affordable, high-quality broadband has never been more important, particularly for rural communities across the country. To deliver that service, we are seeing tremendous growth in the telecommunications industry. As such, the Foundation for Rural Service (FRS) has created this booklet to show the job opportunities in your rural telecommunications company.
These positions are not from a specific company and titles vary from company to company, but the job titles and descriptions provide an idea of the various roles at a rural telecommunications company.
Click the button below to access the FRS’ Guide to Careers in Rural Telecommunications:
Co-op Services & Territories
The principle task of the telephone co-op is to supply its members with reliable phone service. However, as the needs of the community have changed since 1951, the services of the co-op have changed as well.
MTC moved into the Telecommunications industry in the 90s, and now is one of the largest fiber providers to the Midwest Illinois region.
To meet the needs of communities surrounding the McDonough Telephone service areas, we started a sister company (known as a CLEC): MTC Communications.
MTC Communications can provide service to other communities outside of the boundaries of McDonough Telephone’s service territories.
Co-op Members
Anyone who buys services from MTC is a member; all members share ownership of the service and have a voice in its operation (each member has one vote).
Directors of the co-op are consumers of the service who generally serve without pay (except for a per diem).
The board hires the Manager; The Manger hires the employees.
The Co-op
The co-op is owned by the consumers who buy its services and thus is responsive to the needs and wants of their community.
If the co-op collects more money than it needs to operate, it reinvests that money into the system. Eventually, those margins are refunded in the form of capital credits.
As a cooperative, our goal is to provide value-based telecommunications services that improve the lives of our members and the communities we serve.
Our ILEC FIBER
Service Areas
MTC Finished deploying FIBER OPTIC to all of its McDonough Telephone service ares in October of 2022. This FIBER conversion finished a whole year ahead of schedule with the help of MTC’s dedicated team.
McDonough Telephone started building FIBER to its ILEC areas in the mid 2010s, and now has a 100% ALL-FIBER optic infrastructure that allows members to get and stay connected with reliable, lightning-fast internet.
Now, McDonough Telephone’s subsidiary, MTC Communications, is building fiber int eh surrounding areas to connect neighboring communities with reliable internet.
Adair, Bardolph, Blandinsville, Tennessee, Colusa, Colchester, Good Hope, Sciota, Lomax, Industry, Littleton, Raritan, Smithshire, Swan Creek
We're here for you
With our central office located in Colchester, Illinois, we make ourselves accessible to our members.
Have questions on our job openings? Contact us.
McDonough Telephone is an equal opportunity employer.