MTC Careers
A community focused cooperative where you’ll love to work. From IT service to construction to customer service, we have something for everyone.
Make your Career Here
At MTC, we build what matters—connected communities. Through unwavering dependability fueled by shared expectations, MTC’s goal is to form an enduring and trustworthy relationship between you and the technology that connects you to the rest of the world.
At McDonough Telephone and MTC Communications, we strive to provide our members and communities with state-of-the-art technologies coupled with exceptional customer service. Every single MTC employee moves our company forward. Together we create sustainable, world-changing solutions that impact lives. Join our team and help build a better world.
Make a real impact.
Being part of a cooperative means being part of your community. From our employees to our managers, our staff know and care about our community members, and it shows.
Join our team and help us continue to improve our community!
Apply Now
At MTC, you can learn on the job from other employees with years of experience and training to make your career. Email résumés to: jobs@mdtc.net
About Us
Everyone has a story; we’d love to share ours. We’re proud of our history and where we’ve come from to get to where we are now.
We're Connecting our Communities
There’s more to working at MTC than just the work itself. We hire smart, friendly people and it shows in our culture. Our responsibility to our members goes beyond providing good services at good prices—we’re part of the community. From banding together to provide phone service to our surrounding towns to deploying Fiber To The Home services, we’ve always put our community first.
Now, our goal is to expand into our surrounding communities to meet the needs of our rural neighbors. Rural consumers depend on their broadband connection for online transactions, connectivity, e-services and more, which drive the U.S. economy.
We work hard to provide value-based telecommunications services that improve the quality of life for our members and keep them connected. Join our team to learn more about how we are changing our communities through reliable broadband.
Current MTC Openings
We don’t have any active openings right now, but we’re always willing to receive resumes.
We’re actively looking for a Customer Service Representative. Know of anyone who enjoys working with technology? We’d love to meet them!
Purpose of Position
We impact people’s lives daily by putting state of the art technology into their hands!!! The IT Specialist ensures the continuity of computer systems by providing technical expertise and assistance to internal and external users, installing and maintaining computer hardware and software, and resolving technical issues.
Our employees are provided with a benefit package that compliments many aspects of an employee’s needs and wants. From competitive health insurance with reasonable premiums to a 10% retirement match to 21 PTO days and 8 holidays a year, MTC knows the importance of these benefits to employees.
The technician is responsible for providing technical support and assistance to employees as well as external customers. Positive and productive interaction with customers by phone or in-person to resolve computer problems related to software, hardware, network and telephone related issues to help them get back up running smoothly again is essential. Excellent communication and interpersonal skills, along with patience, a customer-first approach, and the ability to work in a team environment will be necessary. Additionally, the technician should have a technical understanding of various hardware, software and networking systems being supported.
Duties & Responsibilities
- Serve as first contact with customers and employees who need technical assistance via phone or email.
- Respond to customer issues via phone, email or in person in a timely manner.
- Provide thorough customer assistance when performing initial troubleshooting of common IT issues.
- Run diagnostics to troubleshoot and resolve customer reported issues.
- Provide basic sales and pricing information for customers.
- Document customer interactions and create trouble tickets.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Follow-up with customers to ensure issues are resolved.
- Organize and arrange schedules for IT support activities and projects.
- Assist with inventory monitoring and purchasing.
- Assist higher-level technicians with support tasks or projects as required.
Knowledge & Experience
- Knowledge and skills typically acquired through an Associates degree in IT or closely related field.
- One-year equivalent work experience preferred.
- A good understanding of computer systems, networks, and software applications.
- Experience in Windows desktop Operating Systems, Mac OS and iOS support.
- Understanding of WAN, LAN and Wi-Fi connectivity.
- Working knowledge of consumer and small business grade Wi-Fi routers.
- Working knowledge of DHCP, DNS and TCP/IP networking concepts.
- Basic knowledge of design of LAN/WAN networks.
- Basic knowledge of networking standards, protocols and troubleshooting.
- Fundamental understanding of cybersecurity principles.
Skills, Abilities, Qualifications or Expectations:
- Ability to manage multiple tasks and prioritize effectively.
- Strong written and verbal communication skills.
- Ability to communicate technical information in non-technical terms.
- Strong customer services skills.
- Ability to adapt to evolving scenarios, employ quick, strategic thinking, and utilize critical thinking skills to navigate complex challenges independently.
- Shows initiative to be proactive.
- Willingness to continuously learn.
- Establish and maintain effective working relations with staff.
- Must possess and maintain a valid driver’s license.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
The IT Helpdesk Technician starting range is $26.75 to $31.50 per hour. A benefit overview can be found at www.mdtc.net/careers.
Purpose of Position
We impact people’s lives daily by putting state of the art technology into their hands!!! The IT Specialist ensures the continuity of computer systems by providing technical expertise and assistance to internal and external users, installing and maintaining computer hardware and software, and resolving technical issues.
Our employees are provided with a benefit package that compliments many aspects of an employee’s needs and wants. From competitive health insurance with reasonable premiums to a 10% retirement match to 21 PTO days and 8 holidays a year, MTC knows the importance of these benefits to employees.
The IT Specialist plays a critical role in supporting the technology infrastructure of both the organization and its managed IT services clients. This position ensures effective operation, maintenance, and security of internal and client systems, including servers, networks, PCs and peripherals, phone systems, and associated hardware and software. The IT Specialist is responsible for implementing new technologies, and upholding cybersecurity policies to safeguard data and ensure compliance as well as support the delivery of reliable, high-speed internet to the region.
Duties & Responsibilities
- Configuration, installation and maintenance of company and customer environments including but not limited to Desktop PCs / laptops, peripherals, operating systems and software; server hardware, operating systems and software; network infrastructure including wireless access points, wireless routers, firewalls, network switches, ethernet and fiber optic structured cabling and associated terminations; digital, analog and VoIP phone systems; analog and IP security camera systems; and audio/video equipment.
- Ensure systems operate efficiently and reliably while minimizing downtime through performance monitoring, testing and maintenance.
- Repair equipment as needed and oversee the work of vendors or contractors.
- Research, make recommendations for and implement improvements where necessary.
- Provide consulting for internal and customer environments.
- Procurement of hardware, software, required licenses and support agreements.
- Assist users with technical questions or problems.
- Education of end-users to ensure understanding of proper procedures and security measures.
- Ensure the security and proper backup of all internal systems and externally managed client systems.
- Participate in after-hours maintenance windows as needed.
Knowledge & Experience
- Knowledge and skills usually acquired through a bachelor’s degree in IT or closely related field preferred.
- One year equivalent work experience preferred.
- Knowledge of structured cabling including telephone cabling, Ethernet and fiber optics.
- Knowledge of server and desktop operating systems including Linux, Windows Server 2016 and newer, Windows 10/11 and MAC OS and iOS.§ Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting.
- Working knowledge of design, implementation, and maintenance of LAN/WAN networks.
- Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning.
- Knowledge of network routing, firewalls and switch configurations for various platforms.
- Knowledge of developing and implementing strategies for managing security roles, privileges, and authentication for user groups.
- Experience in system administration, including maintenance, workstation support, network/Internet connectivity, security services, and load monitoring.
- Knowledge of virtualization, backup solutions, storage and server hardware.
- Knowledge of Enterprise Wireless solutions.
Skills, Abilities, Qualifications or Expectations:
- Ability to communicate technical information in non-technical terms.
- Ability to troubleshoot problems and determine the best solution accurately and in a timely manner.
- Excellent multi-tasking skills. Prioritize and perform a variety of concurrent tasks.
- Available to work after hours and weekends as required. On-call rotation required.
- Ability to maintain confidential company, customer, and employee data.
- Must hold a valid drivers license and be able to drive in all weather conditions.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
The IT Specialist starting salary range is $31 to $36.50 per hour. A benefit overview can be found at www.mdtc.net/careers.
Benefits: How We Care About Our People
MTC wants to help our employees enjoy financial success. At MTC, we prioritize the well-being and growth of our employees, offering a range of benefits and initiatives, including competitive pay and a comprehensive benefit package.
Some highlights include affordable health insurance premiums, retirement match of up to 10% with 100% vesting at hire, and 21 days of PTO accrual from the beginning:
Health Insurance
There are several plan options to meet your needs and budget:
- Low deductible medical insurance options
- Employee-paid monthly dental insurance
- Free vision coverage with medical insurance election
- Free life insurance valued at 2.5x employee salary
- Additional free life insurance for spouse and/or children when applicable
- Free paid 70% long-term disability insurance and company self-funded 50% short-term disability
- Employee-paid supplemental coverage for cancer and accident through AFLAC
- Flexible spending account availability for medical expenses and daycare expenses
(Most insurances effective 30 days after hire)
Work/Life Balance
Paid time off:
• 21 days/year for 1-4 years of service
• 24 days/year for 5-9 years of service
• 27 days/year for >9 years of service
• Bereavement leave benefits for immediate
family members
• 8 company paid holidays: New Year’s Day;
Good Friday; Memorial Day; July 4th; Labor
Day; Thanksgiving Day; Day after Thanksgiving
Day, and Christmas Day
• 16 Hours Volunteer Time Off
• Maternity Leave
Company Incentives
- Discounted company-logo apparel
- Company sponsored events for employees such as golf outings, picnics, and holiday parties
- Company-paid workshops and seminars as approved by supervisor
Retirement & 401K Plan
- Total benefit match contribution of 10%
- Automatic Employer 4% contribution to 401K
- Additional 6% 401K match to employee
contribution - 401K and 401K Roth accounts available
- 100% vesting at day 1
- Eligibility on the first quarterly entry date
following a 90-day waiting period
Extras
- Free 1 GIG symmetric internet if you live within our service territory
- Wellness program with annual benefits and activities
- Partial monthly cell phone reimbursement for eligible employees
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate
Guide to Careers in Rural Telecommunications
Access to affordable, high-quality broadband has never been more important, particularly for rural communities across the country. To deliver that service, we are seeing tremendous growth in the telecommunications industry. As such, the Foundation for Rural Service (FRS) has created this booklet to show the job opportunities in your rural telecommunications company.
These positions are not from a specific company and titles vary from company to company, but the job titles and descriptions provide an idea of the various roles at a rural telecommunications company.
Click the button below to access the FRS’ Guide to Careers in Rural Telecommunications:
Co-op Services & Territories
The principle task of the telephone co-op is to supply its members with reliable phone service. However, as the needs of the community have changed since 1951, the services of the co-op have changed as well.
MTC moved into the Telecommunications industry in the 90s, and now is one of the largest fiber providers to the Midwest Illinois region.
To meet the needs of communities surrounding the McDonough Telephone service areas, we started a sister company (known as a CLEC): MTC Communications.
MTC Communications can provide service to other communities outside of the boundaries of McDonough Telephone’s service territories.
Co-op Members
Anyone who buys services from MTC is a member; all members share ownership of the service and have a voice in its operation (each member has one vote).
Directors of the co-op are consumers of the service who generally serve without pay (except for a per diem).
The board hires the Manager; The Manger hires the employees.
The Co-op
The co-op is owned by the consumers who buy its services and thus is responsive to the needs and wants of their community.
If the co-op collects more money than it needs to operate, it reinvests that money into the system. Eventually, those margins are refunded in the form of capital credits.
As a cooperative, our goal is to provide value-based telecommunications services that improve the lives of our members and the communities we serve.
Our ILEC FIBER
Service Areas
MTC Finished deploying FIBER OPTIC to all of its McDonough Telephone service ares in October of 2022. This FIBER conversion finished a whole year ahead of schedule with the help of MTC’s dedicated team.
McDonough Telephone started building FIBER to its ILEC areas in the mid 2010s, and now has a 100% ALL-FIBER optic infrastructure that allows members to get and stay connected with reliable, lightning-fast internet.
Now, McDonough Telephone’s subsidiary, MTC Communications, is building fiber int eh surrounding areas to connect neighboring communities with reliable internet.
Adair, Bardolph, Blandinsville, Tennessee, Colusa, Colchester, Good Hope, Sciota, Lomax, Industry, Littleton, Raritan, Smithshire, Swan Creek
We're here for you
With our central office located in Colchester, Illinois, we make ourselves accessible to our members.
Have questions on our job openings? Contact us.
McDonough Telephone is an equal opportunity employer.